Posts Tagged ‘customer satisfaction of insurance companies’

The CSI or “customer service index” relates to the shops performance based on surveys taken from actual customers of that particular shop and are given a performance rating based on the data collected.

There is sort of a scorecard that is used, Usually the customer will get a survey in the mail or they will receive a call and will be asked a series of questions in regards to their experience with the shop where their vehicle was repaired. Read the rest of this entry »

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Auto Insurance 101
WHAT PARTS DOES YOUR INS CO WANT TO USE?
DRP HORROR STORIES
Why Ins. companies don’t pay claims.
CNN 360 Anderson Cooper – Auto Insurance Part 1