insurance repairs

Repair times, Time to repair my vehicle:

*How long will it take to repair my vehicle?

*Why does it seem to take so long to repair my car?

*How are repair times calculated?

In this post we discuss how repair times are calculated and highlight some points to help you understand repair times.

We will begin with an over view of a basic Industry standard formula used.
The shop or Insurance company will take the total number of labor hours that are on a repair estimate and divide that number by 4 or 5, and round it to the nearest number, this will give the total number “estimated” days required to repair your vehicle. Read the rest of this entry »

Lets go over some things that should be covered “by you” before you get into an accident and may have to file a claim with your insurance company.

Many of the subjects in this post are on topics most people don’t think about until its
crunch time..”no pun intended” Read the rest of this entry »

The CSI or “customer service index” relates to the shops performance based on surveys taken from actual customers of that particular shop and are given a performance rating based on the data collected.

There is sort of a scorecard that is used, Usually the customer will get a survey in the mail or they will receive a call and will be asked a series of questions in regards to their experience with the shop where their vehicle was repaired. Read the rest of this entry »

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