DRP or Independant shop, who should I have fix my car?
Lets start this post with Websters definition of Independent:
(1) : not subject to control by others : self-governing
(2) : not affiliated with a larger controlling unit <an independent bookstore> Read the rest of this entry »


what should I do after an auto accident?
So you’ve been in an automobile accident and your not sure what to do first, Here are some basic tips.

These tips are in addition to the
National Safety Council recommendations.

Lets start with the obvious..Getting in an accident is a traumatic experience, try to stay calm and think clearly.
First things first…Is everyone OK? Read the rest of this entry »

Lets go over some things that should be covered “by you” before you get into an accident and may have to file a claim with your insurance company.

Many of the subjects in this post are on topics most people don’t think about until its
crunch time..”no pun intended” Read the rest of this entry »

Some of you may think of a body man as a grumpy sort of brainless thug smoking a cigar and drinking a beer, this could not be further from the truth.

Collision repair technicians are some of the hardest working in the automotive industry, they must be chemists, metallurgists, mechanics, electricians, artistic, articulate, and be able to learn and train new processes and procedures all while enduring some of the worst hazards known to man. Read the rest of this entry »

The CSI or “customer service index” relates to the shops performance based on surveys taken from actual customers of that particular shop and are given a performance rating based on the data collected.

There is sort of a scorecard that is used, Usually the customer will get a survey in the mail or they will receive a call and will be asked a series of questions in regards to their experience with the shop where their vehicle was repaired. Read the rest of this entry »

Auto Insurance 101
Why Ins. companies don’t pay claims.
CNN 360 Anderson Cooper – Auto Insurance Part 1